The Crown Bakers and Food Products Pvt Ltd , we strive to ensure that our customers receive high-quality products in perfect condition. This Returns and Refunds Policy outlines the terms and conditions for returning products and requesting refunds.
1. Eligibility for Returns and Refunds
Due to the perishable nature of our products, returns and refunds are only applicable in the following cases:
- The product received is damaged, defective, or spoiled at the time of delivery.
- The wrong product was delivered.
- The product is missing from the package.
- Quality concerns verified by our team.
Note: Products such as cakes, bread, cookies, and other perishable items are not eligible for returns due to health and safety concerns.
2. Reporting an Issue
To request a refund or replacement, customers must contact our customer support team within 6 hours of receiving the order. You can reach us via:
- Email: thecrownbakers2019@gmail.com
- Phone: +91- 7668969829,9045445914
When reporting an issue, please provide:
- Order number
- Clear images of the defective or incorrect product
- A description of the issue